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• MEDIATION IS CONSUMER FRIENDLY!   

• Mediation is easier, faster and less expensive than litigation.

• Mediation is non-adversarial.

• A Mediator does not pass judgment.

• A Mediator serves to help the parties open communication, identify their differences and reach agreement on how to resolve their differences.

• A Mediator assists disputing parties in reaching a mutually acceptable solution to everyone's satisfaction.

• In mediation, when an agreement is reached, a written agreement (Memorandum of Understanding) is developed which outlines the terms of the settlement.

• If the parties cannot reach a mutually agreeable settlement through mediation, they are free to arbitrate or litigate their dispute as if the mediation never took place.